Refund Policy

Thank you for shopping at Flexguard Orthotics Inc. We are committed to providing quality medical equipment, braces, mobility devices, and wellness products to help you move freely, live comfortably, and stay independent. Please read our Refund and Return Policy carefully.

1. Returns Eligibility

• You have 30 calendar days to return an item from the date you received it.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Due to hygiene and safety reasons, certain personal care items, opened sanitary products, or customized medical devices may be non-returnable unless defective upon arrival.

2. Refunds Process

• Once we receive your item, we will inspect it and notify you that we have received your returned item.

• If your return is approved, we will initiate a refund to your original method of payment.

• You will receive the credit within a certain number of days, depending on your card issuer’s policies.

3. Shipping Costs for Returns

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• If you receive a refund, the cost of return shipping will be deducted from your refund if a prepaid return label was provided.

4. Damaged or Defective Items

• If you received a damaged or defective medical device, brace, or equipment, please contact us immediately with photos and details of the issue so we can arrange a replacement or prompt resolution.

5. Contact Us

If you have any questions on how to return your item to us, please contact us at:

• Email: support@flexguardorthoticsinc.com

• Phone: 949-704-3169